Fraudulent transactions: LASG invites bank, customer for mediation
Written by Henry on July 25, 2019
The Lagos State Consumer Protection Agency has intervened in the case of a guard, Mr Jimoh Aina, who complained that a series of fraudulent transactions have been carried out on his account with First Bank of Nigeria Limited, leading to the loss of N650,000.
The Public Relations Officer of the agency, Moses Ogunleye, said that LASCOPA had reached out to the bank and initiated a mediation between it and the victim.
It was reported that the 72-year-old Aina, who maintains a savings account with the bank, was credited with the sum of N750,000 on May 6, 2019.
In the evening of the same day, the sum of N500,000 was allegedly withdrawn from the account by an unknown person.
It was learnt that another N149,000 was withdrawn from the account the following day before Aina could make it to the bank to lodge a complaint.
The Lagos State indigene said his complaint at the Ita-Elewa branch of the bank in Ikorodu yielded no fruit, adding that there had been subsequent fraudulent transactions on his account.
Aina’s lawyer, Mrs Toun Adekoya, said the bank had dissociated itself from the fraudulent transactions by claiming that the money was transferred from its mobile application.
However, in its response, the bank said a FirstMobile app was activated by the customer using his confidential Automated Teller Machine card details (ATM PAN and Personal Identification Number) and the One Time Password sent to his registered phone number.
First Bank insisted that the customer carried out transactions on his account, using the self-service platform, adding that it was not responsible for the alleged unauthorised withdrawals.
Ogunleye said LASCOPA had sent a letter to the bank on behalf of the state government, adding that the agency would bring both parties together for mediation.
He stated, “An official letter has been sent to First Bank on behalf of the government.
“After we have heard from the bank, we will bring the two parties together and a mediation process will be initiated; they are both expected to come on August 1, 2019.”
He expressed optimism that Aina would get his money back.